Customer’s Request via Chat-bot to create Ticket.Direct registration and Ticket creation by customer on the Website.Provided, that in case of rejection, your use of the services may be limited.
You may reject the collection of information. Sending Email response through Freshdesk by Xperix TS team Sending Email Verification for eliciting customer account registration Region, Company Name, Country, The name of the company that purchased, Company Type ( Xperix Authorized Distributor, SI, End-User, Dealer, Reseller) Requester Information management by creating a ticket Name, Email, Company Name, Country, Region, The name of the company that purchased, Company Type ( Xperix Authorized Distributor, SI, End-User, Dealer, Reseller) in response to technical inquiries made via Tickets.
We collect the following Personal data from Website, e-mails, messengers, remote support, etc.
Customers can automatically generate Tickets by sending an email to CHAT-BOT means a chat-based automatic response service provided by the site. Customers can request Ticket Creation via Chat-bot. It can be created after the customer’s log-in. The ticket is created with the following path:. TICKET CREATION means registering the first post of inquiry on the Website. Only the requester who created the Ticket has access to the ticket, and Xperix's technical support team with the agent's authority on the Website may review the Ticket to provide technical support. TICKET means a post created by a customer or Xperix technical support team on the Website. In order to manage product-related inquiries and to provide technical supports, the Company collects the following personal information.įor the purpose of this Privacy Policy, the following terms apply to both the Company and you. Personal data we collect and How do we collect your data? (the “Company” or “us”) has established and released this Privacy Policy to protect your personal data in accordance with the PERSONAL INFORMATION PROTECTION ACT, and properly respond to any complaints regarding your personal data.Īrticle 1. Overseas Customer Technical Support Site (the “Website”) of Xperix Inc.
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